FAQs

What are your hours?

Monday to Saturday: 8am - 4pm; Sunday: 10am - 4pm

What are your pick-up and drop-off procedures?

• Check-out time is 12pm. If you pick up before 12pm on your day of departure, you are not charged for that day of boarding.
• The last pick up or drop off each day is 3:45pm.
• We have a $30 charge for after hours pick ups or drop offs and this is by appointment only.

We are closed all major holidays for pick ups or drop offs. These holidays include: New Year's Day, Easter, Memorial Day, Fourth of July, Labor Day, Thanksgiving, and Christmas.

Can I take a tour?

We would be more than happy to show you our facility! Stop by to take a tour anytime during business hours; you do not need an appointment. We do ask that the last tour be no later than 3:30pm if at all possible. 

What are your vaccination requirements?

• Cats:  Required - FVRCP & Rabies
• Cats:  Recommended - FELV
• Dogs: Required - DHPP, Rabies & Bordetella
• Dogs: Recommended - Influenza & Lepto

Do you offer any discounts?

Do you offer pick-up or drop-off transportation?

What are your feeding procedures?

We feed once a day, in the afternoon, between 1:30-3:30pm and give each pet a biscuit/treat every morning, which is included in your pet's boarding rate. We can accommodate additional feedings for a $3.00 charge during our normal business hours. If you request a feeding after hours, it is a $5.00 charge. We can feed your food or our food. If your dog has a sensitive stomach, has allergies, or is on a special diet, we recommend bringing your own food. If you choose to bring your own food, we require that each meal be individually packaged. If your pet free feeds, we ask that you bring plenty of food for the duration of the stay. It does not have to be individually packaged. It is always a good idea to pack extra food just in case. If you need your pet's food refrigerated, frozen, or heated in a microwave, that is not a problem - we can do it!

We give out treats every day. Our treats usually include, but are not limited to, milkbones, rawhides, chicken strips, and jerky treats. If your pet has any allergies or cannot have certain items, you must let us know at check in. If your pet is not allowed to have any other food or treats, please make sure you bring treats from home and let us know at check in. If your pet has favorite treats or chew bones, you are more than welcome to bring those for their stay.

Can you administer medications?

All medications are a $3.00 charge per administration if given during our normal business hours. If you request medications to be given after hours, it is a $5.00 charge per administration. Please make sure your pet’s medications are clearly labeled with your pet’s name, the correct dosage, and the number of times given per day. Make sure you bring plenty of medication for the duration of your pet's stay. It is always good to send extra medication in case of an emergency. Please inform us at check in why your pet is on medication so that we have a good understanding of his or her medical history.

Diabetic pets are welcome. It is a $12.00 charge per injection which includes the feeding. Please make sure you bring plenty of insulin and needles for the duration of your pet's stay. We require a new needle to be used for each shot given.

Can I call or email to check on my pets?

You are more than welcome to check on your pets at any time! You can call, email, or text. If you would like a picture of your pet while they are staying with us, we offer picture updates for $8-14. We can either email or text the update to you!

Can I bring personal belongings with my pets?

You are more than welcome to bring personal belongings with your pets. Please limit the amount to a few items. We do provide blankets, bedding, toys and treats. Please do not bring your pet's favorite blanket or toy! We do not guarantee the return of personal belongings left with us, they may get lost or destroyed.

Can I schedule grooming services with my boarding reservation?

Grooming services can be scheduled with your boarding reservation in advance or at the time of check-in. We highly recommend scheduling in advance in order to reserve your spot. Our grooming department does get fully booked and at the time of check in there may not be space to schedule.

Do you board geriatric, aggressive, or special needs pets?

We are one of the few facilities equipped with staff to care for Geriatric, Aggressive, or Special Needs pets. Because these clients require considerably more resources, time, and often special care from our Management, there will be an additional $16.00 per day charge. The guidelines to indicate if your pet is subject to this charge include, but are not limited to, the following:

Geriatric Pet

Limited Mobility

If your pet has difficulty getting up or cannot get up, your pet will need to be taken out 3+ times a day to relieve themselves. This will help keep them from losing all mobility.

Incontinence

If your pet is incontinent or refuses to potty on concrete, we must provide them with extra potty breaks as well as clean up baths as often as necessary. Depending on the bathing/grooming services required, there may be additional charges. Be sure to ask at check in if you feel this may be a concern.

Aggressive Pet

Fearful Aggression

We are very capable of providing care for fearful pets/fear biters. Many just need to adjust to our routine and they learn quickly that we are friends and not to be feared. If our staff is unable to handle your pet due to fear aggression, only Management will handle this pet, and a $16 fee will be assessed.

Dominant Aggression

If your pet shows dangerous aggression to our staff members, only Management will handle them. When providing care for these pets, we take extra precautions to insure the health and safety of both our staff and the pet.

Special Needs Pet

Post-Surgical or Injured Pets

This includes pets that need to be kept in a confined space (our indoor/outdoor kennel with the doggie door closed) and have to be taken out for potty breaks on leash.

If you feel that your pet falls into any of these categories, please let us know when you make the reservation and during your pet's check in. If you are unsure if your pet would fall into any of these categories, please ask to speak to a Manager.

My dog is shedding a lot. Should I shave it down?

Pets that are shedding will still shed after they are clipped short; they will just be shorter hairs. Frequent brush-outs and baths will go a long way toward cutting down on the amount of coat your pet loses.

How long does it take to groom my pet?

It depends on the condition, ease of grooming, and difficulty of the trim being done for your pet as to how much time is needed. On average, it can be from 3 to 4 hours.

My pet is matted; do you have to clip it short?

Matted coats are often painful and can be very stressful for your pet. If your pet should become matted, the groomer can give you safe and stress-free alternatives to brushing out a matted coat.

How often should my pet be groomed?

It depends on the breed, length of hair and lifestyle of you and your pet. We recommend having your pet groomed every 4-6 weeks. Pets with high maintenance coats should be brushed out and bathed every 2-3 weeks.

How much will grooming cost?

The cost of grooming your pet will depend on the difficulty of the trim, the size, breed, and condition of the pet. A trim on a pet in poor condition will cost more than a trim on a pet that receives care on a regular basis. Please call for a quote.

What can I do for fleas?

While your pet is being groomed, they can receive a Capstar. This is a pill given to your pet. It will kill all of the live fleas on your pet for 24 hours. After your pet is finished, a topical flea product can be applied. We use and recommend Advantage II.

Do you use tranquilizers on my pet?

Absolutely not! Tranquilizers can only be administered by a qualified veterinarian, and we will not work on a pet that has been administered any tranquilizing drug.

Can I schedule grooming services with my boarding or daycare reservation?

Grooming services can be scheduled with your boarding or daycare reservation in advance or at the time of check-in. We highly recommend scheduling in advance in order to reserve your spot. Our grooming department does get fully booked and at the time of check in there may not be space to schedule.